FAQ

FREQUENTLY ASKED QUESTIONS

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Most orders are processed within 2–7 business days, depending on the item.

Many of our products are produced on demand to maintain quality and avoid excess inventory. Production timelines are shown at checkout.

Once your order ships, tracking information is sent automatically.

 HOW LONG DOES SHIPPING TAKE?

Shipping times vary by destination and carrier.

Estimated delivery times are provided at checkout but are not guaranteed. Tracking becomes active once the carrier scans the package.

 DO YOU OFFER FREE SHIPPING?

Yes. Free U.S. shipping is available on qualifying orders, as noted on the site.

 CAN I CHANGE OR CANCEL MY ORDER?

Because many items are produced to order, changes or cancellations are not guaranteed once production begins.

If you need to make a change, contact us immediately with your order number and we will do our best to assist.

 WHAT IS YOUR RETURN POLICY?

If there is an issue with your order due to damage, misprint, or defect, contact us and we will make it right.

Because items are produced on demand, we do not accept returns for sizing or preference issues. Please review size charts carefully before ordering.

 HOW DO I TRACK MY ORDER?

Tracking details are sent via email once your order ships.

You can also visit the Order Tracking page and use the link from your confirmation email to view the latest status.

 DO YOU SHIP INTERNATIONALLY?

Shipping availability is determined at checkout. International shipping options may vary by product and destination.

WHAT IS THE SUPPLY DROP?

The Supply Drop is our premium monthly issue featuring exclusive gear not available elsewhere.

Each drop is limited. Once it is gone, it is gone.

 IS BATTLE SWAG BOUTIQUE VETERAN-OWNED?

Yes. Battle Swag Boutique is a veteran-owned company built with discipline, accountability, and standards.

 HOW DO I CONTACT SUPPORT?

For assistance, contact us through the Contact page and include your order number for faster support.